UCS Toolkit - Who can I ask . . . ?

MSSG | UCS Toolkit |

WHO CAN I ASK . . . ?

Sometimes you just need to ask for help. Whether you have a question about a specific problem, or if you're just looking for ideas on how to accomplish some goal, there are places to turn.

Unix/Linux Issues

Email the Unix admins mailing list.
Email the Linux admins mailing list.
Email the Open Systems Support group

Windows Server and Netware Issues

Email the PC/LAN admins mailing list.
Email the Netware Admins mailing list.
Email the Microcomputer Support Services Group (MSSG).

PC and PC-based Software Issues

Email the PC/LAN admins mailing list.
Email the Microcomputer Support Services Group (MSSG).
For first level or end-users, contact your local help desk:
- Email the Camden Help Desk, or call 856-225-6274.
- Email the Newark Help Desk, or call 973-353-5083.
- Email the New Brunswick / Piscataway Help Desk, or call 735-445-HELP (4357).

Mac Issues

Email the Apple admins mailing list.
Email the Microcomputer Support Services Group (MSSG).

Network Issues

Email the Network Operations Center.

System Security

Email the Security Admins mailing list.
Visit the Information Protection and Security web site.
Email Information Protection and Security.

Videoconferencing Issues

Email the Video Admins mailing list.
Visit the Academic Video Services web site.
call Division of Continuous Education and Outreach 732-445-1907 EXT 0
Email the Office of Instructional and Research Technology.
Visit the OIRT Video Conferencing web site.

Web Development Issues

Email the Web Developers mailing list.
Email the Web Managers mailing list.

If You're Not Sure

If you're just not sure who to contact with a question, you can always contact your local help desk. They should be able to point you in the right direction.

Email the Camden Help Desk, or call 856-225-6274.
Email the Newark Help Desk, or call 973-353-5083.
Email the New Brunswick / Piscataway Help Desk, or call 735-445-HELP (4357).